Last updated: 2 October 2026
Onsen Energy Limited ("Onsen Energy", "we", "us" or "our") respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit onsenenergy.com, contact us, make an enquiry or engage with our services.
Onsen Energy Limited provides ground source energy and drilling services across the UK.
For the purposes of UK data protection law, Onsen Energy Limited is the data controller responsible for the personal information described in this policy.
You can contact us regarding privacy or data protection at:
Onsen Energy Limited
Unit 2, Oaks Yard
GU8 4PB
United Kingdom
Email: info@onsenenergy.com
Telephone: 01483 492440
We may collect and process the following types of personal information:
When you contact us, submit an enquiry or engage our services, we may collect:
When you visit our website, we may automatically collect limited technical information such as:
Some of this information may be collected through cookies or similar technologies.
We may use your personal information to:
We will only use personal information for the purposes for which it was collected, unless we reasonably consider that we need to use it for another compatible purpose.
Under UK data protection law, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we may rely on:
When you submit an enquiry through our website, we use the information you provide to respond to your request and, where appropriate, discuss or provide our services.
Submitting an enquiry does not automatically subscribe you to marketing communications.
Information submitted through our website may be processed by service providers that help us operate and host the website.
Our website may use cookies and similar technologies to operate correctly, understand how visitors use the site and improve its performance.
Some cookies are necessary for the website to function. Other cookies, such as analytics or marketing cookies, will only be used where permitted by applicable law and, where required, with your consent.
You can manage your cookie preferences through the cookie controls provided on our website or through your browser settings.
We do not sell your personal information.
We may share personal information where necessary with trusted third parties, including:
Third parties processing personal information on our behalf are required to protect that information and only use it for the purposes for which it has been provided.
Some of the service providers we use may process or store personal information outside the United Kingdom.
Where personal data is transferred internationally, we take appropriate steps to ensure it receives an appropriate level of protection in accordance with UK data protection law. This may include relying on UK adequacy regulations or approved contractual safeguards.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting, tax, contractual and reporting requirements.
The appropriate retention period will depend on the nature of the information, why we collected it and any applicable legal requirements.
Information relating to customers, contracts and projects may be retained for longer where necessary to maintain appropriate business records or establish, exercise or defend legal claims.
When personal information is no longer required, we will securely delete or anonymise it where appropriate.
We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.
Access to personal information is limited to people and organisations that have a legitimate business need to access it.
While we take reasonable precautions to protect information, no internet-based system can be guaranteed to be completely secure.
Depending on the circumstances, UK data protection law gives you rights in relation to your personal information, including the right to:
You will not normally have to pay a fee to exercise these rights.
To exercise any of these rights, contact us at info@onsenenergy.com.
Where we process your personal information on the basis of our legitimate interests, you have the right to object to that processing in certain circumstances.
You also have the right to object at any time to the use of your personal information for direct marketing purposes.
To exercise this right, contact us at info@onsenenergy.com.
If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.
Further information is available at ico.org.uk.
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices or content of those websites. We recommend reviewing the privacy policy of any external website you visit.
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal requirements.
Any updated version will be published on this page and the "Last updated" date will be revised accordingly.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Onsen Energy Limited
Unit 2, Oaks Yard
GU8 4PB
United Kingdom
Email: info@onsenenergy.com
Telephone: 01483 492440